Refund & Returns Policy

Because each order is produced specifically for you, custom products are generally non-refundable and non-returnable once production has started — unless the item is defective or differs from your order due to our error.

If your order arrives defective, damaged, or not matching what you ordered, we will reprint it or issue a refund. Please contact us within 7 days of receiving your order and include your order number and clear photos of the issue.

We print the artwork you provide. Problems caused by customer-supplied files — such as low resolution, incorrect colours, spelling errors, or wrong sizing — are not eligible for a refund. Please review your artwork and product options carefully before ordering.

• You may cancel for a full refund any time before production begins.
• Once production has started, an order cannot be cancelled because materials and machine time have been committed.
• To request a cancellation, contact us as soon as possible with your order number.

Turnaround times shown on the site are estimates and begin once payment is received and your artwork is ready. Actual times can vary with order volume, product type, and artwork review. We will let you know if we expect a significant delay.

If your order is lost or damaged in transit, contact us with your order number and we will help resolve it with the carrier — including a reprint or refund where appropriate.

Email madstudioprints@gmail.com with your order number and a description of the issue (and photos for damage or defects). We aim to respond within a couple of business days.

Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card provider.

For anything about this policy, email madstudioprints@gmail.com. See also our Terms of Service and Privacy Policy.